Many of our followers have recently been banned for playing Clash of Clans unfairly. To avoid being banned, read Supercell’s Fair Play Policy.

Supercell’s Fair Play Policy is reproduced here for your benefit.

General Fair Play Policy Information

As part of our Fair Play policy, players using prohibited 3rd party software will face disciplinary action, including but not limited to: permanent ban. We consider “bot” and “mod” use cheating, and strongly encourage players to remove any aforementioned programs from their devices.

By offering this warning, we hope to give all players a chance to enjoy our games the Fair way.

IMPORTANT:

We have taken manual action against reported accounts using 3rd party software. This is not a “one time thing”, but an ongoing initiative designed to safeguard all games going forward

We currently don’t have plans to penalize for past reports; any abuse starting from this point will be reviewed

Disciplinary action will happen in stages, so not everybody will be banned at once – as previously mentioned, we will continue to take these steps to ensure fair play going forward

What is Safe and Fair Play?

Safe and Fair Play is our effort to provide a secure game environment for everyone playing.

To ensure our games are fair and fun for everyone, we do not tolerate cheating or fraudulent behavior.

Fraudulent service providers are often involved in illegal activity, hacking and scams; these activities hurt innocent people, in addition to being unfair to other players.

Note: using these services carries a risk of losing control of one’s accounts or financial data

Third Party Software

Third party software consists of unapproved apps that manipulate gameplay. By altering game functionality, third party software aims to provide unfair advantages while potentially putting players’ accounts and privacy at risk.

Third party software includes:

Hacks, “mods”, or programs that unfairly alter game functionality
“Bots”, or gameplay automation services or scripts

Any other programs that aim to modify or provide unearned progress

Unauthorized Gem Selling & Game Economy Abuse

By exploiting private player data and stolen credit cards, certain websites and individuals sell in-game currency for real world money.

Such practices request private login data to access your account. While attached to your account, salespeople purchase in-game currency with stolen credit cards and/or payment fraud, without worrying about how the consequences may hurt you.

IMPORTANT: If you release your private logins to illicit parties, you are permanently putting not only your game, but also financial and online security into a high-risk situation.

Consequences

Fraudulent behavior, cheating and any related commercial actions surrounding our games are strictly prohibited by Supercell’s Terms of Service. In addition to the very real danger of a compromised account, participating in any of the above practices will lead to penalties such as revoked currency, temporary game suspension and even permanent closure of the game account.

We cannot provide support for game accounts that have been involved in fraudulent behavior, or in cases where a fraudulent service provider has compromised an account.

Please keep your account safe by avoiding all of these issues. It really isn’t worth your time or money

Why was I banned?

We recently mass banned accounts found using prohibited 3rd Party software, otherwise known as “bots”.

Any account activity indicating the use of ‘mods’, ‘bots’, or any other type of 3rd party software is in direct violation of our Terms of Service.

To prevent further disciplinary action, please remove any 3rd party software from your device, and ensure nobody else has access to your account.

All bans are final. Once the account serves its suspension, you’ll be able to access the game again. Make sure to remove all ‘mods’ or ‘bots’ before returning.

After the two week ban, any account found using prohibited 3rd party software will be permanently banned.

We believe this was the best way to ensure a level playing field for all of our players, and hope you return for a fresh, Fair start.

For more information on Supercell’s Fair Play stance please visit: Fair Play Policy

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